![]() It means a "team of expert telephone order-takers". Their "team of experts" does not mean a team of people with expertise in entomology or pest control. That is when I realized that she was a receptionist, a phone order-taker, a label-reader, and a salesperson. This is (1) either untrue or a poor way for a manufacturer to make a combined product, and (2) such a simplistic, elementary, uninformative statement as to be useless.Īs useless as reading a label at you, unless you need that sort of thing. ![]() Example: when I asked about a residual versus a mix of residual and fast-acting, she said, "Sometimes when they mix several ingredients, the ingredients can cancel each other out." She also used elementary, simplistic statements that an experienced pro would not. The same labels I had read, and about which I wanted to know more, from an experienced pro. The problem was that she did no more than read labels at you. Check it out.Įvery time I called, my purpose was to augment my own research and label-reading, with advice from an experienced expert who could tell me more than the label did, and compare to other products, and provide fine-tuned experience with exactly how well or poorly it worked on specific target arthropods.Īnd every time I called, the same woman answered. My bad.īottom line they were helpful, polite, and it worked. After all that I went back on the web site and noticed a video that explained the whole thing. She recommended one more product that was inexpensive to get rid of the adults and sure enough it did the job. After a couple attempt's I called the web site thinking I've been had, and the lady on the other side of the phone told me I had taken care of the nest in the drain but not the existing fly's. I read up on the product and it did say you may have to apply several times for results. I ordered their suggested product and it didn't do the job. I came across domyownpestcontrol quite by accident. Friends had lots of suggestions, including bleach, boiling hot water, and a few others. If you have a drain in your house that is never used that is where they go to nest. I had never heard of them before, but these things really started to multiple. The best part is that I didn't have to deal with RUDE, ARROGANT, DISHONEST people! These people need to be investigated because FALSE ADVERTISING IS ILLEGAL! Thankfully, Amazon had them all - for less, even - and for a TRUE 2-day shipping - FOR FREE (since I'm a Prime member). Then I had to rush to get the items ASAP from somewhere else. But in my case, I even paid the extra $9.99 for the two-day shipping, and that's another thing they do - just take the extra shipping fee and use it on NOTHING. Often, they end up canceling the order once the customer finally realizes what happened. They take your money, but then they disappear. And if you look at their Google Reviews (under "Lowest"), you'll see that they have a long history of doing this. IT IS NOT! They can't sell product they don't have. ![]() They did refund my money, but they think just because they did that, that the rest of this mess is ok. What a waste of time and money on these dishonest losers! In fact, her response to my explanation of what happened was, "So how can I help you?" SHE HAD NO CLUE NOR ANY INTEREST IN HELPING ME! Not even a fake apology! That just infuriated me more. And once I finally got to speak to one (Erin), she was completely useless. I had to ask literally 5+ times to speak with a supervisor. And when I called, all I got was robots spewing their little scripts and not caring AT ALL what horrible customer service they were providing. So when were they going to tell me? Had I not called, I would've been sitting there waiting, wasting precious time, expecting my items to arrive on Friday, as promised. It's two days AFTER they have all the items in stock and are ready to ship them out, which at this point, they had no clue. And as for the "2-day" shipping that they charged me extra for, it's not really two days. I called to check on my order, as it should be shipping out by then if I was going to receive it the next day (I had paid $9.99 extra for "2-day shipping." I was told that they didn't know when my order was going to ship because one of the items was on backorder. I placed my order at 5 am Wednesday and by late Thursday afternoon had not even received an order confirmation from them. Our large inventory and private warehouse means we stock our own products shipped by a dedicated warehouse staff." WHAT A CROCK OF LIES! If you choose expedited shipping before 12:00 noon EST, we'll ship the same day. They state on their website: "We ship fast - most orders leave our warehouse the same or next business day.
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